Shop policies

Refund policy

This policy explains how smart.pencill handles cancelled orders, returns and refunds.

Cancelled or declined orders

If we can't accept your order, or it is cancelled before we start preparing it, you get a full refund via Benefit or cash on delivery.

Problems with your order

If something is missing, damaged or not what you ordered, contact us within 48 hours of receiving it. Please keep the item and send us a photo if you can. We will replace it or refund it.

Items we can't take back

Food, perishable goods, personalised items and items that have been used or opened can't be returned, unless they arrived damaged or are not what you ordered. Delivery fees are non-refundable.

Returns

Other unused items can be returned within 7 days in their original packaging. Contact us first and we will tell you how to send them back.

How refunds are paid

Refunds are paid via Benefit or cash on delivery. Delivery fees are non-refundable.

Questions

Contact us using the details on this page.

Delivery policy

This policy explains how smart.pencill delivers orders and what to expect.

Where we deliver

We deliver to the areas listed at checkout. If your area isn't listed, you can choose pickup instead when we offer it.

Delivery fees

The delivery fee for your area is shown at checkout before you place your order. Delivery may cost less or be free above a set order amount when we offer that.

Delivery times

Delivery times are estimates. Once we accept your order, you can follow it on its order page. Busy times, weather and traffic can cause delays, and we will contact you if your order is running late.

Receiving your order

Please make sure someone is available at the address and on the phone number you gave. If we can't reach you, the order may come back to us and a second delivery may be charged.

Pickup

For pickup orders, collect your order from us at the time shown and have your order number ready.

Questions

Contact us using the details on this page.

Terms of sale

Warranty Terms and Conditions

1. Warranty Period: The warranty covers the pencil for 6 months from the date of purchase.

2. Warranty Coverage: • Defects resulting from manufacturing flaws. • Connection or charging issues, provided there is no misuse.

3. Warranty Exclusions: • Damage resulting from breakage, exposure to liquids, or scratches. • Any maintenance or modification attempt by an unauthorized party. • Incompatible use with supported devices.

4. Warranty Claim: • The product is inspected by our technical team to verify the type of defect. • If the fault is covered by the warranty, the pencil is repaired or replaced at no extra charge.

5. Product Delivery Mechanism: • The customer can drop off the pencil at the SMART location directly at no charge. • Or request home pickup for the pencil, and a fee of 2 BHD is charged for the delivery service.

Contact

Follow us on Instagram: @Smart.pencill

These terms apply to orders placed with smart.pencill through this online store. By placing an order, you agree to them.

Prices

Prices are in the store's currency. Your total, including any delivery fee, is shown at checkout before you place your order. Prices may change, but you pay the price shown when you place your order.

Order confirmation

Your order is confirmed once we accept it. We may decline an order, for example when an item is no longer available. If you have already paid, you get a full refund.

Payment

You can pay with the methods shown at checkout. If you pay by card, you pay on the payment provider's secure page, and your order is placed once the payment goes through.

Products

Photos are for illustration and items may vary slightly. We describe our products as accurately as we can.

Your details

Please give a correct name, phone number and address. We can't be responsible for delays caused by wrong details.

Changes to these terms

We may update these terms. The version on this page applies to orders placed after the date shown.

Questions

Contact us using the details on this page.

Privacy policy

This policy explains what details smart.pencill collects when you order and how we use them.

What we collect

Your name, phone number, delivery address, your email if you give it, and the details of your order.

How we use it

We use your details to prepare and deliver your order, to contact you about it and to send your receipt. We don't sell your details, and we don't use them for advertising without your permission.

Card payments

If you pay by card, you enter your card details on the payment provider's secure page. We never see or store your card number.

Who handles your details

Our online store runs on TajerFlow, which stores your details for us. Delivery partners and payment providers receive only what they need to complete your order.

How long we keep it

We keep order records for as long as we need them for our accounts and as the law requires.

Your choices

You can ask us to show you, correct or delete your details by contacting us. Some order records may have to be kept for our accounts.

Questions

Contact us using the details on this page.

Contact us

Phone

+97337440073